Shipping and returns

Shipping

New Zealand

Free shipping on all NZ orders. Delivery in 2–4 working days via tracked courier.

Order processing

Orders placed before 12pm NZT on a working day are processed and dispatched the same day. Orders placed after 12pm or on weekends are dispatched the next working day. Ordering from outside New Zealand? Get in touch at hello@salusessentials.com and we can confirm cost and timeframe for your location.

Tracking

You'll receive a tracking link by email when your order ships. If you haven't received tracking within two working days of ordering, write to us at hello@salusessentials.com.

Returns

30-day money-back guarantee

If Salus isn't working for you, write to us within 30 days of delivery and we'll refund the cost of your order. We ask that you've genuinely tried it for at least two weeks — the benefits build over weeks and months, not days.

How to request a refund

Email hello@salusessentials.com with your order number and a sentence about your experience. We don't make you justify it, but we appreciate the feedback — it helps us improve the blend.

Damaged or incorrect orders

If your order arrives damaged, or you receive the wrong item, write to us within 7 days of delivery with a photo and we'll send a replacement at no cost.

Subscription cancellations

You can cancel your subscription at any time from your customer account, with no minimum commitment. Cancellation takes effect immediately for any deliveries not yet processed. Pouches that have already shipped or are being prepared for shipping are not eligible for cancellation refund, but the standard 30-day guarantee still applies.